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Interview with a ServiceNow Contractor

Planet4iT Contractor Profile: Sr ServiceNow Developer

Priya is a Senior level contractor whom we have deployed at one of Canada’s major Banks for the past 12 months.

Q1: Hi Priya, thanks for allowing us to profile you in our monthly broadcast. Can you give us a brief overview of your skillset around ServiceNow - Development, Architecture and Design?

A: My name is Priya and I am currently working as Senior ServiceNow Developer at a major bank here in Toronto. My journey with ServiceNow started 5 years ago as I come from a programming background, I instantly felt comfortable with the tool. I have experience working with many ServiceNow inbuilt applications like ITSM, HR and Customer Service Management (CSM) applications. I have expertise in building custom applications and service portals. I have participated in all project implementation process like Solution Designing, Integrations, Development, Implementation and Operational Support.

My Specialities: ServiceNow API’s, JavaScript, HTML, AngularJS, Workflows, Access Controls, Java

Q2: What is your day to day involvement in terms of projects and what is your role?

A: As I am the Senior Lead Developer for the Portal Team, we are replacing the old CMS portal with a new advanced self-service portal that is more user friendly and compatible with mobile applications. This portal will offer users to request goods and services, offered by the company, in a more organized way. Users will be able to raise tickets; monitor the lifecycle of their tickets; interact with live agents; and search knowledge articles. We are also implementing a process to post announcements on the portal that would keep end users more informed of whatever new is happening in the company or if there is a service outage.

Q3: What do you love about your job/role?

A: There are 2 main reasons as to why I enjoy my job:

1. Interact with people: People who know me, would know that I love talking. One of the best part of my job is that I get to meet different clients, understand their requirements and develop something that would help them.

2. Learning: Another reason that I love what I do, is that I learn something new everyday. Whether it happens while debugging an issue, or for preparing for new project or while working with my other teammates.

Q4: How are you making a difference?

A: I think my passion for technology does help others and makes things easier for my client and the business.

Q5: What challenges do you see in the future for ServiceNow and how do you aim to make yourself relevant?

A: ServiceNow is an ever-evolving platform. They roll out 2 major releases every year, which offers many new features & functionalities. I aim to be highly active within the ServiceNow community, enroll in training for new modules when they are released or updated.

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